Complaints

The College of Psychologists of New Brunswick (CPNB) is the governing body for Psychologists in New Brunswick.  In this capacity, CPNB is responsible for investigating and addressing complaints against Psychologists.

Psychologists may be disciplined for engaging in practice that falls below acceptable minimum standards for the profession, or for conduct which constitutes professional misconduct, conduct unbecoming of a member, or dishonesty.

The rules of conduct that govern psychologists registered in New Brunswick are set out in the Code of Conduct of the College of Psychologists of NB (https://cpnb.ca/wp-content/uploads/2016/09/CPNB-Code-of-Conduct.pdf). Psychologists in New Brunswick must also adhere to the standards and guidelines set out in the Canadian Code of Ethics for Psychologists (http://www.cpa.ca/aboutcpa/committees/ethics/codeofethics).

Sexual Misconduct

The Rules of Conduct under The Code of Conduct of the College of Psychologists of NB provide that psychologists are not to engage in sexual intimacies with current clients, and in some instances former clients, or with individuals they know to be close relatives, guardians, or significant others of current clients. For further details please refer to section III.8. Sexual relationships (rule #8) on page 7 of the Code of Conduct of the College of Psychologists of NB.

Sexual Misconduct is a very serious matter, and should be reported to CPNB.

Lodging a Complaint

Before lodging a formal complaint with CPNB, you may first wish to discuss your concerns with the psychologist.  In some circumstances, psychologists are unaware of concerns until a complaint has been lodged.  In most cases the psychologist would want to know that the client is dissatisfied with the services and will work with the client to resolve the issues.

You are encouraged to contact CPNB and confirm the individual you are making the complaint against is in fact a Registered Psychologist.  You may do so online by checking our Member Directory (https://cpnb.ca/psychologists-directory/).

You may also wish to call CPNB at (506) 382-1994 and speak with the Registrar before lodging a complaint.  The Registrar may be able to facilitate an informal resolution to the problem.

In order to file a complaint against a psychologist, your complaint must be in writing and signed by you.  Your complaint can be sent to the attention of the Registrar via e-mail at admin@cpnb.ca or by regular mail at:

CPNB

236 St. George Street, Suite 435

Moncton, NB E1C 1W1